Acuity Group Care are always keen to provide the best possible service and to do this we continually check on what we are doing via our audit processes, as well as speaking with with our staff, external partners and professionals who have opportunities to see and judge our work. Above all, we listen to the people that use our services. This process is called quality assurance, which involves:
Our client records are held on our electronic care planning system, PASS. This enables all our client’s care plans and details to be accessed via a computer tablet in their own home by their Support Workers. It also means that any changes to our client’s records can be made in real time. Additionally, our clients are able to share this information with their family members and/or professionals involved in their care, by giving them access to openPASS, should this be something they choose to do.